Get in touch with our team
Need help? Our support team is ready to assist with account-related issues, technical concerns, or general feedback. We can help with deposits and withdrawals, payment methods, bonus balance and free spins, as well as questions about slots, live casino, featured games, or live betting. You can contact us by email or phone for help with recent wins, active promotions, or account verification. Support is available in English and responses typically arrive within business hours.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] (typical reply within 24 hours; urgent cases faster) |
| General enquiries | Email: [email protected] (business enquiries usually handled within 48 hours) |
| Affiliate enquiries | Email: [email protected] (affiliate team replies within 48 hours) |
| Phone | Tel: +1 415 732 1928 (calls answered during working hours) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to submit documents. Please email [email protected] with a clear subject line, your account username, and current contact details so we can respond quickly. Including all relevant information helps avoid delays and speeds up verification or problem resolution.
Submit your enquiry
Response Time
At Turbo Sven, our support team aims to respond to player inquiries promptly. Most requests receive a reply within one business day, while straightforward issues are often resolved on first contact. More complex cases - for example verification, payment investigations, or technical troubleshooting - may require additional time and coordination and could take several days depending on their nature. We appreciate your patience.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Share what you like, what needs fixing, or any features you’d like to see, and our team will review every message carefully. Your input helps shape future updates, improve usability, and make the service more reliable for everyone. Thank you for helping us improve.